- Placing Your Order
Ordering from our website is easy and convenient - you might even say it's as easy as 1-2-3! To begin the process, simply place items in your cart using the “Buy Now” button or the “Add to Cart” buttons near the product that you want to order. After you have placed all of the items you want in your shopping cart, click the “Checkout” button to begin the order process. There are 3 basic steps to ordering on our site; Shipping, Payment and Confirmation.
Note: If you already have an account, by logging into your account before placing items into your shopping cart, you will be able to see the estimated shipping charges as you place items in your cart.
Our site is no longer configured to allow you to purchase products without creating an account. ; however the drawback to this choice is that you will have to complete the order information every time that you place an order from our site, which will obviously add an extra step to the checkout process. If you intend to place an order, we would like to encourage you to create your account before you begin shopping as this will save you time in the future should you wish to purchase additional items.
After placing all of the items you want to purchase into your shopping cart, click the [Checkout] button to begin the order process.
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- 1) Delivery Information
On the Delivery Information page you will be given an opportunity to change your shipping information including the selection of an available delivery or shipping options. If you are a new customer and do not have at least a 30 day order history, you should only have orders shipped to your “Bill To” address. If your address and zip code do not match the information on file with your payment provider, your order will be delayed or we may elect to cancel your order. If the information in your Ship To address is correct move to the next step by pressing the [Continue] button to move to the Payment Step.
Please Remember: The actual time that it will take for you to receive your order is the LONGEST of the product availability times indicated on the product information page(s) PLUS the transit time of the delivery method available to you. Every product has an availability time on our website and while this is the average time it takes to fill orders from our warehouse, vendor sources for the product(s) and available stock may increase or decrease this time for any given order. If you have a time sensitive order, please call us to discuss our best estimates and possible options.
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- 2) Payment Information
On the Payment Information page, please verify that your billing information is correct. This is very important as information which does not match that of your credit card or selected payment provider may delay or cancel your order. You may select from the available payment options to pay for your order. All information provided regarding your order is encrypted if stored and some of the information is either partially stored or not stored at all and will be required for all future orders even when the same payment option is selected.
You may also enter coupon or discount codes that may be applied to this order in the Redeem box. To apply the discount to the order you must click the [Redeem] button. Should your order not be eligible for the coupon or discount it will be indicated after clicking the [Redeem] button. You may also enter comments regarding your order in the box provided. When you have finished entering information or making selections on this page, press the [Continue] button to move to the Confirmation Step.
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- 3) Order Confirmation
On the Order Confirmation pages, please verify that your order information is correct. You can click any of the [edit] links that appear to edit specific information or you can click shopping cart arrow at the right of the site or the [Delivery Information] link at the bottom of the order information to start the process over again without losing any of the items in your cart. If everything is satisfactory, press the [Confirm Order] button and your order will begin processing.
When your order has been successfully processed by the website, you will be presented with a Checkout Success page that will confirm that your order has been processed. You can also view the order immediately by clicking on the [View My Order History] link in the My Account Info box at the right of the page below the Shopping Cart box.
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- How do I order Embroidered Items on your website?
To order garments embroidered from our site, you must do the following:
If you are purchasing a stock design - use the following simple steps to complete your order;
- Select your garment including your desired size(s), color(s) and desired quantity and place your garment selection(s) into your shopping cart.
(you can start by clicking here)
- Choose your design including your placement and any options that may be available.
- Indicate on the design page, the garment style (product/model number) that you want the design placed on.
- Select the same quantity as the number of garments that you wish to have embroidered with the selected design.
- Place your design selection into your shopping cart.
(you can select your design by clicking here)
- Select the appropriate stock item and place ONE for each UNIQUE design you are ordering into your cart.
The current selections are (Dakota Stock Design, PantoStock Design or GraphicZoo Stock Design)
If you are ordering less than 48 garments OR your selected design has MORE than 5 colors, you must also add ONE of the Embroidery Setup Fee for each design that meets this criteria. (
you can add this item by clicking here)
If you are purchasing a custom design - every design is different.
(Please contact us so that a staff member may assist you.)
If you are placing a reorder and know the stitch count of your logo or design, use the following steps to complete your order;
- Select the appropriate Custom Embroidery item that has the closest stitch count (rounded up) to the stitch count of your design.
- Include the placement and any options available.
- Indicate on the Custom Embroidery item page, the garment style (product/model number) that you want the design placed on.
- Select the same quantity as the number of garments that you wish to have embroidered with your design.
- Place the Custom Embroidery item into your shopping cart.
If you have any difficulties in placing your embroidery order, please give us a call or contact us via email, or use our contact form by clicking the [Contact Us] link in the information block on the side of the webpage so that a staff member may assist you.
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www.thegraphiczoo.com 
Semper Fi
