1. Returns

Non-Decorated or Unembellished Garments

Non-decorated or unembellished garments (garments or items to which a monogram or logo has not been applied) are returnable for exchange or credit (excluding shipping and handling changes) for 15 days from receipt of the item.

Decorated or Embellished Garments

Decorated or embellished garments (garments or items to which a monogram or logo has been applied) are exchangeable for 15 days from receipt of the garment where one of the following conditions applies:

1. Garment was damaged or flawed upon receipt.
2. Garment delivered was not the color and/or size ordered.
3. Garment decoration applied was not as ordered.

Decorated or embellished garments are not exchangeable nor are they returnable where the garment quality, color, size, and decoration are as ordered.

All Garments and Products

Garments must be in new condition, not laundered, worn or damaged other than the actual garment defect. Returns must be processed with a Return Authorization Number (RAN), the RAN should be clearly marked on any returned package. Returns without a RAN obtained PRIOR to returning the garment/item will be refused. RAN's may be obtained by phone, fax, USPS Mail or email. Please provide the original order number, the garment style/item number and the reason a return is being requested on any return request. Only goods which are specified on the Return Authorization may be returned.

Purchaser shall forfeit ownership of any merchandise that has been returned when the purchaser has not made arrangements or refuses to make necessary arrangements to return the merchandise at purchaser’s expense within 30 days of the initial receipt by Stuart Uniform. Stuart Uniform is not required to make notification to the purchaser; any attempt to make notification in any reasonable manner does not alter the responsibility or forfeiture conditions specified herein. Return costs including shipping are the responsibility of the buyer. Please contact us via phone to arrange an exchange. Our on-line ordering system cannot handle exchanges at this time. Special Order items are subject to a 35% restocking fee, all other items accepted for return which are not defective may be subject to a 20% restocking fee at the sole discretion of Stuart Uniform. All clearance item sales are final and may not be returned for any reason.

2. Shipping

All orders placed on the Internet by 4:00 pm EST (Tuesday through Friday) for stock products are normally shipped the next business day. Custom orders may take anywhere from 10 to 15 days before shipping depending upon the order size and complexity. We ship almost anywhere in North America via UPS Ground Service or under certain conditions via USPS Priority Mail. This means that your order should arrive within 5 business days from the date it was shipped from our facility. We reserve the right to ship backorders at no additional expense to the customer should a backorder condition exist.

Any damages caused in transit will be the responsibility of the carrier and should be reported to them immediately as all orders are insured and tracked.

Delivery Charges
Delivery cost is based on the weight of your order calculated by our shopping cart or shipping system when you place your order and may be adjusted for dimensional weight for certain items or shipments. Residential Deliveries incur a $2.00 surcharge required by the carrier - if your order was processed onlien or via phone, this amount has already been added to your order total if required.

3. Freight Charges

Freight charges are generally non-refundable for any reason as we have already paid the carrier for these services. Should the carrier agree to provide a refund for any reason, the refund will be processed according to the carrier instructions. This means that the refund may be made from the carrier directly to the customer or it may be processed as a check refund from Stuart Uniform after the carrier refund to our account has been processed.